Oliver ***

CAREER SUMMARY

Aged Care Team Leader with hands-on experience coordinating care teams, supervising personal care workers and supporting the delivery of high-quality aged care services. Experienced in staff rostering, resident care planning, incident reporting, quality assurance and person-centred care practices. Strong communication, leadership and problem-solving skills, with a commitment to maintaining resident dignity, safety, wellbeing and compliance with Australian aged care standards.

EDUCATION

TAFE Queensland, Brisbane QLD
Certificate IV in Ageing Support, February 2021 – November 2021

TAFE Queensland, Brisbane QLD
Diploma of Leadership and Management, February 2023 – December 2023

EXPERIENCE

Southern Cross Aged Care, Brisbane QLD — Aged Care Team Leader, February 2024 – Current

Coordinate daily care operations and supervise personal care workers to ensure residents receive consistent, person-centred support in accordance with individual care plans.
Prepare staff rosters, allocate daily responsibilities and coordinate shift handovers to maintain appropriate staffing coverage and continuity of care.

Monitor resident wellbeing and work with registered nurses, allied health professionals and families to communicate changes in care needs and support timely follow-up.

Conduct regular reviews of care documentation, progress notes and incident reports to support accurate recordkeeping and continuous quality improvement.
Coach and mentor care staff on safe work practices, infection prevention, manual handling, resident dignity and effective communication.

Assist with incident management, risk identification and corrective actions, escalating clinical concerns and significant incidents to the appropriate personnel.

Support internal audits, staff training and quality improvement initiatives to maintain compliance with organisational policies and applicable Australian aged care requirements.
Respond to resident and family feedback, helping resolve service concerns and improve the overall care experience.

Evergreen Residential Care, Brisbane QLD — Personal Care Worker, January 2022 – January 2024

Provided personal care and daily living assistance to older residents, respecting individual preferences, cultural backgrounds and personal dignity.

Assisted residents with mobility, hygiene, dressing, meals and other activities of daily living in accordance with documented care plans.

Observed and reported changes in residents’ physical condition, behaviour and emotional wellbeing to the appropriate clinical staff.
Maintained accurate progress notes and communicated relevant information during shift handovers.

Followed infection prevention procedures, safe manual handling practices and workplace health and safety requirements.

Built positive relationships with residents, families and colleagues to support a safe, respectful and welcoming care environment.

Community Support Services, Brisbane QLD — Community Support Worker, June 2020 – December 2021

Assisted older clients with household tasks, meal preparation, shopping and community access to support independent living.

Supported clients in following individualised support plans while encouraging independence, choice and participation in daily activities.

Communicated with clients, family members and service coordinators to identify changing needs and report service concerns.

Maintained confidential client records and followed organisational procedures for privacy, safety and incident escalation.

Developed practical experience in client communication, time management, service coordination and person-centred support.

TECHNICAL SKILLS

Aged Care Operations: Daily care coordination, staff rostering, shift handovers, workload allocation, resident support planning

Leadership & Team Management: Staff supervision, coaching and mentoring, conflict resolution, performance feedback, team communication

Resident Care: Person-centred care, activities of daily living, mobility assistance, dementia-aware care, resident dignity and wellbeing

Quality & Compliance: Care documentation, incident reporting, risk identification, internal audits, continuous quality improvement, infection prevention

Care Coordination: Multidisciplinary collaboration, family communication, escalation procedures, care plan reviews, service coordination

Digital & Administrative Tools: Microsoft Office, Excel, electronic care management systems, digital progress notes, staff scheduling software

Professional Skills: Communication, problem-solving, organisation, time management, decision-making, confidentiality and teamwork

Education

2021-02 to 2021-11
Certificate IV in Ageing Support — TAFE Queensland

2023-02 to 2023-12
Diploma of Leadership and Management — TAFE Queensland

Skills

Aged Care Operations | Team Leadership | Staff Supervision | Staff Rostering | Person-Centred Care | Resident Care Planning | Incident Reporting | Quality Assurance | Regulatory Compliance | Risk Management | Dementia Care Awareness | Infection Prevention | Care Documentation | Family Communication | Continuous Improvement

Occupation: Aged Care Team Leader

Skills: CAD, Aerospace, Systems

Experience: 3 years

Daily rate: AUD 300

Fictional sample profile — replace with your approved candidate details.