Emma ***

CAREER SUMMARY

Medical Administrator with 6 years of experience providing administrative, reception and practice support across busy healthcare environments. Experienced in patient bookings, appointment management, medical records, billing, Medicare processing, correspondence and day-to-day practice administration. Strong background supporting doctors, nurses, allied health professionals and patients while maintaining confidentiality and accurate health information. Skilled in managing high-volume reception environments, coordinating referrals and specialist appointments, processing payments and maintaining efficient administrative workflows. Strong understanding of Australian healthcare administration, Medicare processes, privacy requirements and professional standards, with a focus on providing efficient and compassionate patient service.

EDUCATION

RMIT University, Melbourne VIC
Certificate IV in Health Administration, February 2017 – December 2017

EXPERIENCE

Melbourne Medical Centre, Melbourne VIC — Senior Medical Administrator, January 2022 – Current

Manage day-to-day administrative operations for a busy medical practice, supporting doctors, nurses, allied health professionals and patients.
Coordinate patient appointments, cancellations, rescheduling and follow-up bookings across multiple practitioners and clinical services.
Provide professional and welcoming front-desk and telephone support, responding to patient enquiries and directing clinical matters to appropriate healthcare professionals.
Register new patients, update demographic information and maintain accurate patient records in accordance with practice procedures.
Manage medical records, referrals, clinical correspondence, investigation results and documentation while maintaining patient confidentiality.
Process Medicare claims, private billing, EFTPOS payments, invoices and patient account enquiries.
Coordinate specialist referrals, pathology requests, imaging appointments and other external healthcare services.
Liaise with hospitals, specialists, pathology providers, imaging centres and other healthcare organisations to coordinate patient information and appointments.
Prepare consultation rooms and administrative documentation to support efficient daily clinical operations.
Monitor appointment schedules and coordinate urgent or priority bookings according to practice procedures.
Maintain accurate electronic medical records and ensure patient information is entered and updated correctly.
Support doctors and clinical staff with administrative tasks, correspondence, reports and document preparation.
Assist with practice compliance, privacy procedures, records management and internal administrative processes.
Train and support new administrative staff in reception procedures, appointment systems, billing processes and practice workflows.
Identify opportunities to improve administrative processes, patient communication and overall practice efficiency.

Healthcare Administration Services, Melbourne VIC — Medical Receptionist / Administrator, January 2020 – December 2021

Managed reception and administrative functions within a busy healthcare practice.
Scheduled and managed patient appointments using practice management and booking systems.
Answered telephone and email enquiries and provided patients with clear information regarding appointments and administrative procedures.
Registered new patients and maintained accurate demographic, contact and billing information.
Processed Medicare claims, private payments, invoices and patient account enquiries.
Managed medical records, referrals, correspondence and documentation in accordance with privacy requirements.
Coordinated specialist referrals, pathology services, imaging appointments and follow-up consultations.
Liaised with doctors, nurses, allied health professionals and external healthcare providers to support continuity of administrative processes.
Prepared daily appointment lists, clinical paperwork and administrative documentation for healthcare professionals.
Assisted with patient check-in, check-out and appointment follow-up procedures.
Maintained confidentiality when handling sensitive patient and medical information.
Supported stock management, office administration and general practice operations.
Assisted with resolving patient enquiries and administrative issues in a professional and empathetic manner.
Followed workplace health and safety, privacy and practice administration procedures.

TECHNICAL SKILLS

Medical Administration: Patient bookings, appointment scheduling, reception, patient registration, medical records, referrals, correspondence, practice administration

Billing & Medicare: Medicare claims, private billing, EFTPOS, invoices, patient accounts, payment processing

Healthcare Systems: Medical practice management software, electronic medical records, appointment management systems, Medicare systems, clinical documentation systems

Patient Services: Patient enquiries, telephone support, appointment coordination, patient check-in/check-out, follow-up coordination, communication with families and healthcare providers

Records & Privacy: Medical records management, data entry, confidentiality, privacy procedures, document management, information accuracy

Healthcare Coordination: Specialist referrals, pathology coordination, imaging appointments, hospital correspondence, allied health coordination

Office Administration: Document preparation, reporting, filing, data management, stock management, workflow coordination

Professional Skills: Communication, organisation, empathy, attention to detail, multitasking, time management, problem-solving, teamwork, confidentiality and customer service

Education

2017-02 to 2017-12
Certificate IV in Health Administration
RMIT University, Melbourne VIC

Skills

Medical Administration | Healthcare Administration | Medical Reception | Patient Administration | Appointment Scheduling | Patient Booking | Patient Registration | Medical Records | Electronic Medical Records | Medicare | Medicare Claims | Private Billing | EFTPOS | Invoicing | Patient Accounts | Medical Referrals | Specialist Referrals | Pathology Coordination | Imaging Coordination | Healthcare Coordination | Practice Management | Practice Management Software | Patient Communication | Telephone Support | Data Entry | Records Management | Privacy | Confidentiality | Document Management | Clinical Correspondence | Administrative Support | Healthcare Customer Service | Office Administration | Workflow Coordination | Teamwork | Organisation | Time Management | Attention to Detail | Problem Solving

Occupation: Medical Administrator

Experience: 6 years

Location: Victoria, Australia

Skills: Medical Administration, Healthcare Administration, Patient Administration, Appointment Scheduling

Experience: 6 years

Daily rate: AUD 350

Fictional sample profile — replace with your approved candidate details.